Frequently Asked Questions

Everything you need to know about custom lead databases

How do you find the pain points for a lead?

We analyze each leads's website, social media, recent news, job postings, and industry context using AI to identify likely challenges and priorities. These are researched insights based on real data—not generic guesses. For example, if a company is hiring rapidly, we note potential scaling challenges. If they're in a specific industry facing regulatory changes, we flag that context. Painpoints are tailored to each lead based on their unique situation in the form of free text in the database.

What's your email verification rate?

We guarantee 90%+ email deliverability through multi-step verification. Every email goes through syntax validation, domain checks, and we also use industry standard SaaS for testing. If your bounce rate exceeds 20%, we replace bad leads for free. Zero risk.

Can you get leads in my specific industry? What if im in a very niche market?

Yes, we can, and lead generation is a business that can have the luxury of serving in many different industries at once. We build custom databases to YOUR ideal customer profile, regardless of industry. Whether you're targeting SaaS companies, real estate agencies, e-commerce brands, selling products on Instagram, healthcare providers, or any other B2B/B2C segment—just describe your target customer and we'll research them. Every database is built fresh to your specifications.

How long does delivery take?

Typically 2-3 business days for standard minimal orders. Smaller orders (under 1,000 leads) often deliver faster. Larger orders (10,000+) may take 7-10 days. Rush delivery is available for an additional fee if you need it faster. We'll confirm exact timeline when you place your order.

What format are the leads delivered in?

We send an (.xlsx) via email. The files are CRM-ready and can be imported into Google Sheets for multiple team members, Salesforce, HubSpot, Pipedrive, or any other tool. The database includes all fields: company info, decision maker contacts, pain points, lead scores, and transparent sourcing documentation. (All based on the order type you selected)

Do you offer refunds?

We do not offer refunds as our services are custom-built and delivered based on client-provided requirements. A refund may be considered only in exceptional cases where verifiable evidence shows that significantly more than 20% of delivered emails bounced, or that the delivered data clearly failed to match the agreed Ideal Customer Profile. Any such request must be fully documented and is reviewed manually on a case-by-case basis. Review and resolution, if any, may take up to 30 days and are granted solely at our discretion.

What if I need more than 10,000 leads?

For large-volume requests, please contact us directly. You can reach out via email or book a Calendly call through the website, and we’ll discuss scope, feasibility, and next steps.

Can I see a sample first?

We do not provide sample files. However, all deliverables follow the same standardized template, and the structure is demonstrated in detail in our YouTube videos. Each order includes the same base layout, with columns populated according to the tier selected.

How is this different from ZoomInfo or Apollo?

ZoomInfo and Apollo are self-serve data platforms. New Village provides custom data deliverables for clients who require a specific outcome rather than platform access. If you are looking for a tool subscription, those platforms may be a better fit.

Do you provide phone numbers?

Phone numbers may be included when they are publicly available and relevant to the request. This is an optional data point and is not guaranteed for every lead. Availability varies by industry, company, and region.

Can I cancel my subscription anytime?

Subscriptions are optional and only available by agreement. They are tied to ongoing custom work, not software access. Cancellation terms are specified contractually and may include notice periods.

What payment methods do you accept?

We accept bank transfers, PayPal, and cryptocurrencies including Bitcoin, Ethereum, and Solana.

Still have questions?

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